Retuns & Refunds
At Ogoclick, we strive to ensure your complete satisfaction with every purchase made on our website. To ensure an optimal shopping experience, we have established the following return and refund guidelines:
Returns and Exchanges
Your satisfaction is our primary concern, so if for any reason you are not entirely satisfied with your purchase and wish to return an item, we ask that you contact us via email or phone call within 30 days of receiving your order. It’s important to note that any returned product must be in the same condition as received, and in its original packaging. Please be aware that sales of discounted items are considered final and cannot be returned for store credit or refunded to the original form of payment. If your refund request is approved, a refund will be issued minus a 25% restocking fee, plus shipping costs.
Refund Process
Once we receive your item(s) in the condition and manner described above, we will process your refund immediately and notify you accordingly. The refund will be initiated using the original method of payment used to make the purchase. The processing time for the credit will vary depending on your card issuer’s policies, but it is generally reflected in your payment account within 10 to 12 business days. Please note that medical or personal care items cannot be returned. If your refund cannot be processed fully due to business issues, the refund will be issued only via bank transfer. We do not issue refunds via CashApp, PayPal, Wise, Payoneer, Venmo, or similar methods.
Refund Eligibility Standards
URGENT NOTICE: Upon initiating a return, your items must reach our warehouse within 10 days. Failure to meet this deadline may result in the following actions: We retain the right to independently assess, restrict, or decline returns from customers for various reasons, including a history of excessive returns, the return of used, altered, laundered, damaged, or missing items, or suspected fraudulent or criminal behavior.
Exchange Procedure
While we strive to provide seamless exchanges, there are instances where we may not be able to fulfill your exchange request due to the unpredictable availability of specific items upon the return of your product to our warehouse. In such rare cases, we regretfully cannot facilitate exchanges.
Exceptions in Shipping Costs
For clothing and apparel purchases: In the event that you’ve ordered an item in the incorrect size or have had a change of heart and wish to return it, please note that a return fee and a 30% restocking fee will be incurred. These fees will be deducted from your refund if it is approved. Prior to finalizing your purchase, we advise reviewing the size chart to ensure an accurate order.
Damaged or Missing Order
If your item arrives damaged, defective, or incorrect, kindly notify us within 7 days of delivery, and attach a photo of the issue. In such cases, we’ll promptly arrange for a replacement or provide a full refund. In the rare event that your order is missing despite the tracking showing delivery, we suggest reaching out to your local carrier to verify the delivery status.
Refund Policy on Processing & Transaction Fees
All fees associated with credit card transactions, PayPal processing, and other transaction charges are non-refundable. These fees are applied at the moment the payment is processed. If a refund is requested after a purchase, the incurred processing fees will be deducted from the refund amount, as we are obligated to cover these charges imposed by the payment processor. We regret to inform you that we are unable to reimburse these fees.
Understanding Discounts in Item Sales
Discounts are offered on select items to promote sales and provide affordability. Reasons include seasonal sales, clearance events, promotional campaigns, excess inventory, and loyalty programs. However, refunds are only applicable to regular-priced items; unfortunately, sale items cannot be refunded or canceled.
Contact Us for Assistance
If you have any inquiries, feedback, or issues regarding our refund policy, feel free to reach out to us via email at support@ogoclick.com. Our dedicated customer service team is available to assist you from Monday to Friday, between 8 a.m. and 5 p.m. EST. You can also contact us by phone at +1 866-521-6841.
