Shipping & Delivery
What is the processing time for shipments?
Normally, we process all orders within 24 to 48 hours, excluding weekends and holidays. During peak times, there might be delays, but we’ll notify you promptly via email or phone.
What is the estimated delivery time?
The estimated delivery time varies between 2 to 8 days, depending on the current volume of orders and the recipient’s location. However, we make every effort to ensure your products arrive as soon as possible. We are transparent about this, as we understand that locations can vary in distance and delivery times.
Will I receive a tracking number?
Absolutely! Your confirmation email includes the tracking number and a link to our tracking tool. Just copy and paste the number into the corresponding tab to track your order.
How are items packaged?
All our products are carefully packaged to prevent any damage during shipping.
Exceptions in Shipping Costs
For clothing and apparel purchases: In the event that you’ve ordered an item in the incorrect size or have had a change of heart and wish to return it, please note that a return fee and a 30% restocking fee will be incurred. These fees will be deducted from your refund if it is approved. Prior to finalizing your purchase, we advise reviewing the size chart to ensure an accurate order.
What shipping method will be used?
We ship all orders via standard ground shipping to ensure fast and efficient delivery.
Who will make the delivery?
We primarily use FedEx for local package shipments, although in certain circumstances, we may also use UPS.
How can I cancel my order?
You have up to 24 hours after placing your order to cancel it and receive a full refund. Please email us at support@ogoclick.com to do so. Our team is available Monday through Friday, from 8 a.m. to 5 p.m. Remember that sale orders cannot be canceled or refunded.
What do I do if my order arrives damaged or with items missing?
If you receive a damaged item or if any product is missing from your order, please notify us within 7 days of delivery. It’s important to keep the item in its original condition and with the original packaging, with minimal damage to the packaging. We will use our protocol to verify if the damage occurred before the item reached your hands. Once verified, we will send you a replacement or issue a full refund, as appropriate.
When will my credit card be charged?
Your card will be charged at the time your order is processed on our website
What payment options do I have?
We accept payments through 2Checkout and credit cards (Visa, Mastercard, American Express, Discover).
How can I get in touch with you?
If you still have questions, please contact us via email at support@ogoclick.com or call +1 866-521-6841. We are available Monday through Friday, from 8 a.m. to 5 p.m., and we strive to respond within 24 hours.
